Logo of Department, Government of Meghalaya

Government of Meghalaya
Food Civil Suplies and Consumer Affairs Department

Consumer Protection

Under the provisions of the Consumer Protection Act, 1986, Consumer Courts have been set up in Meghalaya, which are known as State Commission at the State Level and District Forum at the District Level. The District Forum deals with Consumer disputes the value of which ranges from Rs. 0 - Rs. 20 lakhs while State Commission deals with Cases, value which range from Rs. 20 lakhs to Rs. 1 crore. Upto April, 2011, the number of Cases registered are as follows :-

Agency Cases Registered Cases Disposed Pending Cases
State Commission 254 175 79
District Fora      
1. Shillong 656 572 84
2. Nongstoin 4 2 2
3. Nongpoh 2 1 1
4. Jowai 37 37 Nil
5. Tura 72 55 17
6. Williamnagar Nil Nil Nil
7. Baghmara 1 1 Nil

Integrated Project on Consumer Protection

In 2006-07, an amount of Rs. 105.46 lakhs has again been sanctioned by Government of India for strengthening the infrastructures and extension of the buildings of the State Commission and District Fora under the Integrated Project on Consumer Protection, out of which the 1st instalment amounting to Rs.75.86 lakhs has been released and sanctioned by the Government during the financial year 2007-08 and the Second Instalment of Rs. 29.00 lakhs during the financial year 2009-2010. The total amount released to all the Consumer Courts are indicated below :-

Name of the State Commission / District Forum Amount
(Rs. in lakhs)
1. Meghalaya State Consumer Disputes Redressal Commission, Shillong. 12.36
2. District Forum, East Khasi Hills, Shillong 5.98
3. District Forum, Jaintia Hills, Jowai 17.27
4. District Forum, East Garo Hills, Williamnagar 12.19
5. District Forum, West Garo Hills, Tura 19.53
6. District Forum, South Garo Hills, Baghmara. 10.49
7. District Forum, Ri-Bhoi District, Nongpoh 12.77
8. District Forum, West Khasi Hills, Nongstoin 14.87
Total 105.46